Frequently Asked Questions

Extracting linen fibers from the flax plant is a difficult and time-consuming activity. It is also a laborious and manual process, making linen a higher priced fabric as compared to others. Having said that, we try and make our linen products as accessible as possible with our competitive pricing.

At Solino Home, every batch of products we create is unique in its own way and may have slight color or texture variations – an inherent quality of natural, handcrafted linen pieces that only add to their beauty.

At Solino Home, we take special care to ensure that our product pictures are taken in natural light and are high quality to show minute details and true colors. However, you may find subtle differences in texture and color depending on how the natural linen fibers and manufacturing process affect the final products and due to color settings on different screens.

We’re more than happy to assist you with any queries that you may have. Please get in touch by writing an email to us on hello@solinohome.com

We’re always innovating and coming up with new things at Solino Home and we’d love to keep you updated! Just click over to our Newsletter section and subscribe to the Solino Home Newsletter.

Absolutely. We welcome opportunities to partner and grow with customers and other businesses that share our values and love for linen. For any business inquiry, please get in touch with us on business@solinohome.com.

You can pay through all major credit cards and PayPal on our website.

Sales tax varies from state to state in the US and will be applied and charged accordingly. Once you place your order, you can enter your billing address and check the total amount including sales tax. For international orders, duties and taxes will be levied as applicable.

If you wish to cancel your order, you can do so by sending us an email on hello@solinohome.com within 30 minutes of placing it. If you want to add more items, you can always place an additional order. We cannot remove items from an existing order – you can return items bought from our website within 14 days. For more information, check our return policy.

We do not provide gift-wrapping at this time. However, all our products come in a beautifully put together brown box with an elegant twine so that every receiver – no matter who it is, feels special when they receive a product from Solino Home.

If you have subscribed for the first time, please check your email inbox/spam/junk/promotions folder for an email with subject ‘15% Discount Code Is Here’. Copy the code, paste it in the ‘Discount Code’ field on Checkout page and apply it to your order.
In case, if you have still not received the code, kindly reach out to us at hello@solinohome.com.
Please note, if you have subscribed to our newsletters before, you won’t receive any discount code.

To apply your discount code,

1. Add the items you wish to purchase to your shopping cart
   
2. Go to your check out page, enter/paste the discount code you have received in the field named ‘Discount Code’ and click on the ✔️ to apply.
   
3. The discount will be applied to your order, if the code is valid and details of the same will be displayed before you place the order.
   

In case, if the discount does not apply, please feel free to reach out to us at hello@solinohome.com

Please note, discount codes will not work during sale period. The validity of your discount code however will be extended later to cover the days. Incase, you are a trade program member or have not applied during sale period please reach out to us at hello@solinohome.com.

At Solino Home, we strive to keep our costs as low as possible so that our products are easily accessible to more customers. We provide free standard shipping for all orders across the US. Expedited or Priority deliveries have additional charges that are calculated at the time of checkout.

For international shipping, just enter your address in our checkout section to find out if we ship to your location along with the charges. If you don’t find what you’re looking for, send us an email on hello@solinohome.com and someone from our team will get in touch with you!

*Note – Solino Home is not responsible for shipping and handling fees on international returns.

Once ordered items are in stock and available, you can expect delivery:

STANDARD:3-6 business days

EXPEDITED:2-3 business days

PRIORITY:1-2 business days

- Monday to Friday: Orders placed before 12 pm EST should ship out the same business day. Orders placed after 12 pm EST will be shipped on the next business day.
- Weekends: All orders placed after 12 pm EST on Friday or anytime over the weekend should ship out on the following Monday.

Please note:*Stated times are estimated and we cannot guarantee the exact timeline for an order to be shipped*Orders totaling $0 are not recognized by our system and will not be shipped.

Currently there is no provision for order address change once it’s placed. We request you to email us with your order ID and the new address on hello@solinohome.com.

We’ll try our best to change it however it can lead to unexpected delays.

Yes, we do! We ship to several destinations currently. To check whether we ship to yours, just enter your address in our checkout section. Please account for additional taxes and duties that may be applicable. If you don’t find your location, please get in touch with us on hello@solinohome.com and we’ll try our best to get you the best!

At this time, we don’t offer free return shipping on international returns and exchanges.

Currently, prices on our site and systems are in USD. Conversions to other currencies happen directly through your credit card. Solino Home is not responsible for changes in exchange rates.

With shipping, we at Solino Home, aim to provide our customers with the most efficient and cost-effective service. Amazon's multi-channel fulfillment features and trusted network of shipping carriers ensure that our products reach our customers in an organized and timely manner. Sometimes, we may also use other channel partners to make sure that the Solino customer experience is smooth and worry-free.

Our team and third party fulfilment partners work to ensure we keep up with the promised delivery timeframes. However, due to the ongoing pandemic there are supply chain & shipping disruptions beyond our control which may affect the delivery timelines in certain cases. Kindly reach out to our team on hello@solinohome.com for more information.

We recommend you order products in advance for a smooth and hassle free experience.

At Solino Home we stand behind our products and look to delight our customers. However, if you are not satisfied due to any reason and would like to exchange or return a product, we’ll gladly assist you in order to make things right.

1. We offer a 30 day return policy for products bought on our website.

2. For other channel partners, we follow their individual guidelines on returns and exchanges. We don’t directly accept returns or exchanges on products purchased by third-party websites. However, you can always contact the particular website for assistance on their policy.

3. All ‘sale’ products are non-returnable.

4. Once used, products cannot be returned.

5. All items being returned must be folded and in their original individual packaging.

All returns should be authorized beforehand. To initiate a return or exchange, send us an email on hello@solinohome.com along with your order ID and our customer service desk will assist you.

We offer returns on almost everything except:

1. Individual items that were bought as part of a set.

2. Items that have been washed or removed from the original packaging.

3. Items purchased at a sample sale.

4. Solino Home reserves the right to reject returns sent or communicated beyond the stipulated time period or for products that are not in the same condition in which they were received.

1. Shipping and handling fees are non-refundable.

2. Solino home will not be responsible for any costs incurred on international returns.

At Solino Home, we work towards providing you the highest quality products that, if cared for well, are designed to last for a long time. We only offer warranty on manufacturing defects, if any. In case you think your product has a manufacturing defect, please reach out to us on hello@solinohome.com and someone from our team will be happy to assist you.